Jobs

Application Support Analyst

St. Louis

Lawrence Group is a building design, development, and project delivery firm headquartered in St. Louis with offices in Austin and New York. With 170+ employees, Lawrence Group offers architecture, interior design, landscape architecture, graphic design, planning, construction management and real estate development services to housing, hospitality, healthcare, academic, and commercial clients.  In addition, we manage residential and commercial properties in St Louis.

Lawrence Group is seeking an application support analyst to assist with architectural projects in our St. Louis office. The application support analyst has responsibility for managing all applications in the application portfolio. Responsible for the overall maintenance, upgrades and review of the application systems in operation, including tasks related to identifying and troubleshooting application issues and issues resolution or escalation.  Assist in all aspects of supporting the operational activities of IT.

This position will adhere to Lawrence Group’s core values:

  1. Legendary Customer Service
  2. Inspiring Individual Growth & Creativity
  3. Growing Great Relationships in All Directions
  4. Having Fun and Celebrating Mutual Success
  5. The Business of the Built Environment

Position Responsibilities

The key responsibilities include:

  • Management, support, optimization and upgrades of all applications
    • Standard MS Office Apps
    • Ajera Project Accounting Software
    • CRM applications
    • Adobe Suite of products
      • Photoshop
      • Illustrator
      • InDesign
    • O365
    • AutoDesk Applications
    • BlueBeam Revu
    • SQL based applcations
      • SQL Maintenance Plans
    • Experience in providing excellent troubleshooting and Tier 2 support of end users and associated applications
    • Ability to analyze an application problem, perform root cause analysis, design and implement solutions
    • Coordination of Management communication and client relationship management in partnership with IT team members.
    • Communicate updates and status of troubleshooting activities on a regular basis
    • Ability to learn new concepts and tools
    • Ensures all production changes are made in accordance with lifecycle methodology, risk guidelines and industry best practices
    • Experience in supporting Cisco Unified Communications platform
    • Responsible for coaching and mentoring less experienced team members and acting as the subject matter expert.
    • In depth functional knowledge of the applications supported and interdependencies.
    • Application packaging and deployment
    • Understanding of relational databases
    • Basic understanding of Microsoft SQL
    • Create, track and respond to work orders for all client requests and needs
    • Creation and distribution of knowledge and information within team and throughout the organization
    • Ensure licensing compliance and management of related purchasing and inventory records
    • Assist with I.T. purchasing and asset management compliance and accuracy
    • Create, track and respond to work orders for all client requests and needs

Qualifications

  • Bachelor’s Degree in CS, MS or related field or equivalent working experience
  • 3 or more years of customer interfacing experience
  • Advanced knowledge basic Microsoft applications
  • Ability to meet deadlines and thrive in a constantly changing work environment
  • Outgoing, personable, and enjoy working directly with customers
  • Advanced written and verbal communication skills
  • Ability to communicate detailed technical information to an audience with various levels of technical understanding
  • Self-motivated and able to work effectively alone as well as part of a team
  • Ability to handle multiple tasks and to work independently while following standard procedures

Reporting Relationship: Director of Information Technology

Qualified individuals can submit resumes with salary requirements to employment@thelawrencegroup.com

Equal Opportunity

Lawrence Group Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, age, genetic information, sexual orientation, status as a protected veteran or status as a qualified individual with a disability, or any other characteristic protected by applicable Federal, State or Local law.

Why this job is important to Lawrence Group?

In this position, you will be an instrumental part of our growing ​team. ​You will be looked upon to follow and promote Lawrence Group’s core values:

  • Legendary Customer Service
  • Inspiring Individual Growth and Creativity
  • Growing Great Relationships in All Directions
  • Having Fun and Celebrating Mutual Success
  • The Business of the Built Environment

See our approach in action.

View our projects.